Trusted insight since 1994

We deliver a uniquely designed service that meets/exceeds your expectations


Since 1994, process benchmarking limited (pbl) have been discreetly and independently working with groups of businesses in areas such as credit risk, debt management and fraud prevention.

The key to the success of our benchmarking groups is that we listen to our members and work with them to ensure the delivery of a uniquely designed service that meets/exceeds expectations. Read more

What you are able to gain

Executives and senior managers have an increasing appetite for accurate, comprehensive and current data on their comparative effectiveness to ensure that they are positioned where they want to be in the market and ultimately to help improve performance.

You are able to gain this valuable insight through pbl’s numerical and best practice benchmarking service, and in addition to continually monitoring your relative effectiveness, you can:

Identify best practice processes to enable you to understand where opportunities for improvement/process efficiencies lie.
Demonstrate to your Board, internal stakeholders and regulators that you are actively managing policies and making informed decisions, enabling you to prioritise investment.
Interpret principle based regulations by sharing views and considerations with your peers to aid understanding.

What our clients say about us

Keeping abreast of the latest thinking, trends, and regulation is of the utmost importance in the ever changing credit, debt and fraud management arenas. pbl provide a great opportunity for organisations to get together to share information and experiences that are of mutual benefit to participating parties and consumers alike.

Major online bank Head of Credit Risk

pbl membership is an effective way to keep abreast of industry issues. Conversations are expertly managed by the pbl team to ensure that all participants contribute to discussions in a safe and compliant environment. Additionally, the ebench service has been a valuable tool when answering the Exec's favourite question of ‘what do others do in this situation?’

Financial institution Head of Credit Risk
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